:root{--ghp-green-primary: #52B043;--ghp-green-dark: #3d8b31;--ghp-green-darker: #2e7d23;--ghp-green-light: #e8f5e9;--ghp-green-lighter: #f0f9f0;--ghp-blue-accent: #3498db;--ghp-blue-light: #e3f2fd;--ghp-gray-900: #1a1a1a;--ghp-gray-800: #2c3e50;--ghp-gray-700: #4a5568;--ghp-gray-600: #7f8c8d;--ghp-gray-500: #95a5a6;--ghp-gray-400: #cbd5e0;--ghp-gray-300: #e0e0e0;--ghp-gray-200: #edf2f7;--ghp-gray-100: #f7fafc;--ghp-gray-50: #fafafa;--ghp-success: #52B043;--ghp-warning: #f39c12;--ghp-error: #e74c3c;--ghp-info: #3498db;--font-system: -apple-system, BlinkMacSystemFont, "Segoe UI", "Roboto", "Helvetica Neue", Arial, sans-serif;--font-mono: "SF Mono", Monaco, "Cascadia Code", "Roboto Mono", Consolas, "Courier New", monospace;--spacing-xs: .25rem;--spacing-sm: .5rem;--spacing-md: 1rem;--spacing-lg: 1.5rem;--spacing-xl: 2rem;--spacing-2xl: 3rem;--spacing-3xl: 4rem;--radius-sm: 6px;--radius-md: 12px;--radius-lg: 16px;--radius-xl: 24px;--radius-full: 9999px;--shadow-xs: 0 1px 2px 0 rgba(0, 0, 0, .05);--shadow-sm: 0 1px 3px 0 rgba(0, 0, 0, .1), 0 1px 2px 0 rgba(0, 0, 0, .06);--shadow-md: 0 4px 6px -1px rgba(0, 0, 0, .1), 0 2px 4px -1px rgba(0, 0, 0, .06);--shadow-lg: 0 10px 15px -3px rgba(0, 0, 0, .1), 0 4px 6px -2px rgba(0, 0, 0, .05);--shadow-xl: 0 20px 25px -5px rgba(0, 0, 0, .1), 0 10px 10px -5px rgba(0, 0, 0, .04);--transition-fast: .15s cubic-bezier(.4, 0, .2, 1);--transition-base: .25s cubic-bezier(.4, 0, .2, 1);--transition-slow: .35s cubic-bezier(.4, 0, .2, 1)}*{margin:0;padding:0;box-sizing:border-box}body{font-family:var(--font-system);font-size:16px;line-height:1.6;color:var(--ghp-gray-800);background:var(--ghp-gray-50);-webkit-font-smoothing:antialiased;-moz-osx-font-smoothing:grayscale}h1,h2,h3,h4,h5,h6{font-weight:600;line-height:1.2;color:var(--ghp-gray-900);margin-bottom:var(--spacing-md)}h1{font-size:2.5rem}h2{font-size:2rem}h3{font-size:1.75rem}h4{font-size:1.5rem}h5{font-size:1.25rem}h6{font-size:1rem}p{margin-bottom:var(--spacing-md);color:var(--ghp-gray-700)}.btn{display:inline-flex;align-items:center;justify-content:center;gap:var(--spacing-sm);padding:.75rem 1.5rem;font-size:1rem;font-weight:500;line-height:1;border:none;border-radius:var(--radius-md);cursor:pointer;transition:all var(--transition-base);text-decoration:none;white-space:nowrap}.btn-primary{background:linear-gradient(135deg,var(--ghp-green-primary) 0%,var(--ghp-green-dark) 100%);color:#fff;box-shadow:var(--shadow-sm)}.btn-primary:hover:not(:disabled){transform:translateY(-1px);box-shadow:var(--shadow-md)}.btn-primary:active:not(:disabled){transform:translateY(0)}.btn-secondary{background:#fff;color:var(--ghp-gray-800);border:1px solid var(--ghp-gray-300);box-shadow:var(--shadow-xs)}.btn-secondary:hover:not(:disabled){background:var(--ghp-gray-50);border-color:var(--ghp-gray-400)}.btn-ghost{background:transparent;color:var(--ghp-gray-700)}.btn-ghost:hover:not(:disabled){background:var(--ghp-gray-100)}.btn-sm{padding:.5rem 1rem;font-size:.875rem}.btn-lg{padding:1rem 2rem;font-size:1.125rem}.card{background:#fff;border-radius:var(--radius-lg);box-shadow:var(--shadow-sm);overflow:hidden;transition:box-shadow var(--transition-base)}.card:hover{box-shadow:var(--shadow-md)}.card-header{padding:var(--spacing-lg);border-bottom:1px solid var(--ghp-gray-200)}.card-body{padding:var(--spacing-lg)}.card-footer{padding:var(--spacing-lg);border-top:1px solid var(--ghp-gray-200);background:var(--ghp-gray-50)}.input{width:100%;padding:.75rem 1rem;font-size:1rem;font-family:var(--font-system);color:var(--ghp-gray-900);background:#fff;border:1px solid var(--ghp-gray-300);border-radius:var(--radius-md);transition:all var(--transition-fast)}.input:focus{outline:none;border-color:var(--ghp-green-primary);box-shadow:0 0 0 3px #52b0431a}.input::placeholder{color:var(--ghp-gray-500)}.input:disabled{background:var(--ghp-gray-100);cursor:not-allowed}textarea.input{resize:vertical;min-height:100px}select.input{cursor:pointer}.badge{display:inline-flex;align-items:center;padding:.25rem .75rem;font-size:.875rem;font-weight:500;border-radius:var(--radius-full);white-space:nowrap}.badge-success{background:var(--ghp-green-lighter);color:var(--ghp-green-dark)}.badge-warning{background:#fff3e0;color:#e65100}.badge-error{background:#ffebee;color:#c62828}.badge-info{background:var(--ghp-blue-light);color:#1565c0}.badge-neutral{background:var(--ghp-gray-200);color:var(--ghp-gray-700)}.alert{padding:var(--spacing-md) var(--spacing-lg);border-radius:var(--radius-md);border-left:4px solid;margin-bottom:var(--spacing-md)}.alert-warning{background:#fff3e0;border-color:var(--ghp-warning);color:#e65100}.alert-info{background:var(--ghp-blue-light);border-color:var(--ghp-info);color:#1565c0}.spinner{display:inline-block;width:20px;height:20px;border:2px solid rgba(255,255,255,.3);border-top-color:#fff;border-radius:50%;animation:spin .6s linear infinite}.spinner-primary{border-color:#52b04333;border-top-color:var(--ghp-green-primary)}.container{max-width:1200px;margin:0 auto;padding:0 var(--spacing-lg)}.flex{display:flex}.flex-col{flex-direction:column}.items-center{align-items:center}.justify-between{justify-content:space-between}.gap-sm{gap:var(--spacing-sm)}.gap-md{gap:var(--spacing-md)}.gap-lg{gap:var(--spacing-lg)}.text-center{text-align:center}.text-sm{font-size:.875rem}.text-lg{font-size:1.125rem}.font-medium{font-weight:500}.font-semibold{font-weight:600}.font-bold{font-weight:700}.text-gray-600{color:var(--ghp-gray-600)}.text-gray-700{color:var(--ghp-gray-700)}.mb-sm{margin-bottom:var(--spacing-sm)}.mb-md{margin-bottom:var(--spacing-md)}.mb-lg{margin-bottom:var(--spacing-lg)}.mb-xl{margin-bottom:var(--spacing-xl)}.mt-sm{margin-top:var(--spacing-sm)}.mt-md{margin-top:var(--spacing-md)}.mt-lg{margin-top:var(--spacing-lg)}.mt-xl{margin-top:var(--spacing-xl)}@media(max-width:768px){h1{font-size:2rem}h2{font-size:1.75rem}h3{font-size:1.5rem}.container{padding:0 var(--spacing-md)}}:root{--color-primary: var(--ghp-green-primary);--color-primary-dark: var(--ghp-green-dark);--color-primary-light: #81C784;--color-secondary: var(--ghp-green-darker);--color-success: var(--ghp-success);--color-warning: var(--ghp-warning);--color-error: var(--ghp-error);--color-info: var(--ghp-info);--color-bg: var(--ghp-gray-50);--color-surface: #FFFFFF;--color-text: var(--ghp-gray-800);--color-text-light: var(--ghp-gray-600);--color-border: var(--ghp-gray-300)}.loading{display:flex;align-items:center;justify-content:center;padding:2rem}.input-group{margin-bottom:var(--spacing-md)}.input-group label{display:block;margin-bottom:var(--spacing-sm);font-weight:500;color:var(--ghp-gray-700);font-size:.875rem}.input-group input,.input-group textarea,.input-group select{width:100%;padding:.75rem 1rem;border:1px solid var(--ghp-gray-300);border-radius:var(--radius-md);font-size:1rem;font-family:var(--font-system);color:var(--ghp-gray-900);background:#fff;transition:all var(--transition-fast)}.input-group input:focus,.input-group textarea:focus,.input-group select:focus{outline:none;border-color:var(--ghp-green-primary);box-shadow:0 0 0 3px #52b0431a}.input-group textarea{resize:vertical;min-height:100px}.input-group .helper-text{font-size:.75rem;color:var(--ghp-gray-600);margin-top:var(--spacing-xs)}.input-group .error-text{font-size:.75rem;color:var(--ghp-error);margin-top:var(--spacing-xs)}.badge-success{background-color:var(--ghp-green-lighter);color:var(--ghp-green-dark)}.badge-warning{background-color:#fff3e0;color:#e65100}.badge-error{background-color:#ffebee;color:#c62828}.badge-info{background-color:var(--ghp-blue-light);color:#1565c0}.app-header{background:linear-gradient(135deg,#fff,#f8f9fa);border-bottom:1px solid rgba(0,0,0,.06);box-shadow:0 1px 3px #0000000a;position:sticky;top:0;z-index:1000;backdrop-filter:blur(10px);-webkit-backdrop-filter:blur(10px)}.header-container{max-width:1400px;margin:0 auto;padding:0 24px;height:64px;display:flex;align-items:center;justify-content:space-between;gap:32px}.header-logo{display:flex;align-items:center;gap:12px;cursor:pointer;transition:opacity .2s ease;-webkit-user-select:none;user-select:none}.header-logo:hover{opacity:.8}.header-logo-icon{width:40px;height:40px;object-fit:contain;filter:drop-shadow(0 2px 4px rgba(82,176,67,.15))}.header-logo-text{display:flex;gap:6px;font-size:20px;font-weight:600;letter-spacing:-.5px}.logo-green{color:var(--color-primary, #52B043)}.logo-gray{color:var(--color-text-primary, #2c3e50)}.logo-black{color:#000}.header-nav{display:flex;gap:8px;flex:1;justify-content:center}.nav-link{background:transparent;border:none;color:var(--color-text-primary);font-size:15px;font-weight:500;padding:8px 16px;border-radius:8px;cursor:pointer;transition:all .2s ease;white-space:nowrap}.nav-link:hover{background:#52b04314;color:var(--color-primary)}.nav-link:active{transform:scale(.98)}.header-user{display:flex;align-items:center;gap:16px}.user-info{display:flex;align-items:center;gap:12px;padding:6px 12px;border-radius:12px;background:#52b0430d;border:1px solid rgba(82,176,67,.1)}.user-avatar{width:36px;height:36px;border-radius:50%;object-fit:cover;background:#fff;padding:4px;box-shadow:0 2px 4px #00000014}.user-details{display:flex;flex-direction:column;gap:2px}.user-name{font-size:14px;font-weight:600;color:var(--color-text-primary);line-height:1.2}.user-role{font-size:12px;color:var(--color-text-secondary);line-height:1.2}.logout-btn{background:transparent;border:1px solid rgba(0,0,0,.1);color:var(--color-text-primary);font-size:14px;font-weight:500;padding:8px 16px;border-radius:8px;cursor:pointer;transition:all .2s ease;white-space:nowrap}.logout-btn:hover{background:#0000000a;border-color:#00000026}.logout-btn:active{transform:scale(.98)}@media(max-width:768px){.header-container{padding:0 16px;height:56px;gap:16px}.header-logo-text{font-size:16px;gap:4px}.header-logo-icon{width:32px;height:32px}.header-nav{display:none}.user-info{padding:4px 8px}.user-details{display:none}.user-avatar{width:32px;height:32px}.logout-btn{padding:6px 12px;font-size:13px}}@media(max-width:480px){.header-logo-text span:nth-child(2),.header-logo-text span:nth-child(3){display:none}.logout-btn{padding:6px 10px;font-size:12px}}.mobile-menu-btn{display:none;background:transparent;border:none;font-size:28px;color:var(--color-text-primary);cursor:pointer;padding:8px;line-height:1;transition:all .2s ease}.mobile-menu-btn:hover{color:var(--color-primary)}.mobile-menu-btn:active{transform:scale(.95)}.mobile-menu-overlay{display:none;position:fixed;inset:0;background:#00000080;z-index:9998;backdrop-filter:blur(2px);-webkit-backdrop-filter:blur(2px)}.mobile-menu{display:none;position:fixed;top:0;right:0;bottom:0;width:280px;max-width:85vw;background:#fff;box-shadow:-4px 0 12px #00000026;z-index:9999;overflow-y:auto;animation:slideInRight .3s ease-out}@keyframes slideInRight{0%{transform:translate(100%)}to{transform:translate(0)}}.mobile-menu-user{display:flex;align-items:center;gap:12px;padding:24px 20px;background:linear-gradient(135deg,#52b043,#45963a);border-bottom:1px solid rgba(255,255,255,.1)}.mobile-user-avatar{width:48px;height:48px;border-radius:50%;object-fit:cover;background:#fff;padding:4px;box-shadow:0 2px 8px #00000026}.mobile-user-details{display:flex;flex-direction:column;gap:4px;flex:1}.mobile-user-name{font-size:16px;font-weight:600;color:#fff;line-height:1.2}.mobile-user-role{font-size:13px;color:#ffffffe6;line-height:1.2}.mobile-menu-nav{display:flex;flex-direction:column;padding:8px 0}.mobile-nav-link{display:flex;align-items:center;gap:16px;background:transparent;border:none;padding:16px 20px;font-size:16px;font-weight:500;color:var(--color-text-primary);text-align:left;cursor:pointer;transition:all .2s ease;border-left:3px solid transparent}.mobile-nav-link:hover{background:#52b04314;border-left-color:var(--color-primary)}.mobile-nav-link:active{background:#52b0431f}.mobile-nav-icon{font-size:20px;width:24px;text-align:center}.mobile-nav-link.logout-link{margin-top:8px;border-top:1px solid rgba(0,0,0,.06);color:#e74c3c}.mobile-nav-link.logout-link:hover{background:#e74c3c14;border-left-color:#e74c3c}.desktop-nav,.desktop-user{display:flex}@media(max-width:768px){.mobile-menu-btn{display:block}.desktop-nav,.desktop-user{display:none}.mobile-menu-overlay,.mobile-menu{display:block}}.app-layout{min-height:100vh;display:flex;flex-direction:column;background:var(--color-background, #f5f7fa)}.app-main{flex:1;width:100%;max-width:1400px;margin:0 auto;padding:32px 24px}.app-footer{background:linear-gradient(135deg,#2c3e50,#34495e);color:#fff;padding:32px 24px;margin-top:auto}.footer-content{max-width:1400px;margin:0 auto;display:flex;align-items:center;justify-content:space-between;gap:24px}.footer-logo{display:flex;align-items:center;gap:12px;font-size:18px;font-weight:600}.footer-icon{width:32px;height:32px;filter:brightness(0) invert(1);opacity:.9}.footer-text{text-align:right}.footer-text p{margin:0;font-size:14px;opacity:.8;line-height:1.6}.footer-copyright{font-size:12px!important;opacity:.6!important;margin-top:4px!important}@media(max-width:768px){.app-main{padding:24px 16px}.footer-content{flex-direction:column;text-align:center;gap:16px}.footer-text{text-align:center}.footer-logo{font-size:16px}.footer-icon{width:28px;height:28px}}.auth-container{min-height:100vh;display:flex;align-items:center;justify-content:center;background:linear-gradient(135deg,var(--ghp-gray-50) 0%,#e8f5e9 100%);padding:var(--spacing-lg)}.auth-card{width:100%;max-width:440px;background:#fff;border-radius:var(--radius-xl);box-shadow:var(--shadow-xl);overflow:hidden}.auth-logo{text-align:center;padding:var(--spacing-2xl) var(--spacing-xl) 0}.auth-logo-image{max-width:280px;width:100%;height:auto;filter:drop-shadow(0 2px 8px rgba(82,176,67,.15))}.auth-header{padding:var(--spacing-lg) var(--spacing-xl) var(--spacing-xl);text-align:center;color:var(--color-text-primary)}.auth-header h2{font-size:1.5rem;font-weight:600;margin-bottom:var(--spacing-xs);color:var(--color-text-primary)}.auth-subtitle{font-size:15px;color:var(--color-text-secondary);margin-top:8px;font-weight:400}.auth-form{padding:var(--spacing-xl);display:flex;flex-direction:column;gap:var(--spacing-lg)}.btn-block{width:100%;padding:1rem;font-size:1rem;font-weight:600;background:linear-gradient(135deg,var(--ghp-green-primary) 0%,var(--ghp-green-dark) 100%);color:#fff;border:none;border-radius:var(--radius-md);cursor:pointer;transition:all var(--transition-base);box-shadow:var(--shadow-sm);margin-top:var(--spacing-md)}.btn-block:hover:not(:disabled){transform:translateY(-1px);box-shadow:var(--shadow-md)}.btn-block:active:not(:disabled){transform:translateY(0)}.btn-block:disabled{opacity:.6;cursor:not-allowed}.auth-footer{padding:var(--spacing-lg) var(--spacing-xl);background:var(--ghp-gray-50);text-align:center;border-top:1px solid var(--ghp-gray-200)}.auth-footer p{font-size:.875rem;color:var(--ghp-gray-600);margin:0}.auth-footer a{color:var(--ghp-green-primary);text-decoration:none;font-weight:500;transition:color var(--transition-fast)}.auth-footer a:hover{color:var(--ghp-green-dark);text-decoration:underline}.alert{padding:var(--spacing-md);border-left:4px solid;border-radius:var(--radius-md);font-size:.875rem;margin-bottom:var(--spacing-lg)}.alert-error{background:#ffebee;border-color:var(--ghp-error);color:#c62828}.alert-success{background:var(--ghp-green-lighter);border-color:var(--ghp-success);color:var(--ghp-green-dark)}@media(max-width:480px){.auth-container{padding:var(--spacing-md)}.auth-card{border-radius:var(--radius-lg)}.auth-header{padding:var(--spacing-xl) var(--spacing-lg) var(--spacing-lg)}.auth-header h1{font-size:1.5rem}.auth-header h2{font-size:.875rem}.auth-form{padding:var(--spacing-lg)}.auth-footer{padding:var(--spacing-md) var(--spacing-lg)}}.dashboard{min-height:100vh;background:linear-gradient(135deg,#f5f7fa,#e8ecf1)}.dashboard-header{background:#fff;border-bottom:1px solid #e5e7eb;padding:2rem 0;box-shadow:0 1px 3px #0000000d}.dashboard-header .container{max-width:1400px;margin:0 auto;padding:0 2rem}.header-content{display:flex;justify-content:space-between;align-items:center;gap:2rem}.dashboard-header h1{font-size:2rem;font-weight:700;color:#1f2937;margin:0 0 .25rem;letter-spacing:-.02em}.dashboard-header p{color:#6b7280;font-size:1rem;margin:0}.header-actions{display:flex;gap:1rem;align-items:center}.dashboard-main{max-width:1400px;margin:0 auto;padding:3rem 2rem}.stats-section{margin-bottom:3rem}.stats-section h2{font-size:1.5rem;font-weight:600;color:#1f2937;margin:0 0 1.5rem;letter-spacing:-.01em}.stats-grid{display:grid;grid-template-columns:repeat(auto-fit,minmax(240px,1fr));gap:1.5rem}.stats-grid-3{grid-template-columns:repeat(auto-fit,minmax(280px,1fr))}.stats-grid-4{grid-template-columns:repeat(auto-fit,minmax(200px,1fr))}.stat-card{background:#fff;border-radius:16px;padding:2rem;box-shadow:0 1px 3px #0000000f,0 1px 2px #0000000a;transition:all .3s cubic-bezier(.4,0,.2,1);border:1px solid rgba(0,0,0,.04)}.stat-card:hover{transform:translateY(-2px);box-shadow:0 4px 12px #00000014,0 2px 4px #0000000f}.stat-card-accent{background:#fff;border:1px solid rgba(0,0,0,.06);display:flex;align-items:center;gap:1.5rem;padding:1.75rem}.stat-card-accent:hover{border-color:#52b0434d;box-shadow:0 4px 16px #52b0431f,0 2px 4px #0000000f}.stat-card-accent .stat-icon{font-size:2rem;width:64px;height:64px;display:flex;align-items:center;justify-content:center;border-radius:16px;flex-shrink:0;margin-bottom:0}.stat-card-accent .stat-content{flex:1;display:flex;flex-direction:column;gap:.25rem}.stat-card-accent .stat-title{font-size:.8125rem;font-weight:600;color:#6b7280;text-transform:uppercase;letter-spacing:.05em;margin-bottom:.25rem}.stat-card-accent .stat-value{font-size:2rem;font-weight:700;color:#1f2937;margin-bottom:.25rem;line-height:1}.stat-card-accent .stat-description{font-size:.8125rem;color:#9ca3af;font-weight:400;line-height:1.4}.stat-icon-blue{background:linear-gradient(135deg,#3b82f6,#2563eb);box-shadow:0 4px 12px #3b82f640}.stat-icon-green{background:linear-gradient(135deg,#10b981,#059669);box-shadow:0 4px 12px #10b98140}.stat-icon-purple{background:linear-gradient(135deg,#8b5cf6,#7c3aed);box-shadow:0 4px 12px #8b5cf640}.stat-card-small{padding:1.5rem}.stat-icon{font-size:1.75rem;margin-bottom:.5rem;opacity:.9}.stat-value{font-size:2.5rem;font-weight:700;color:#1f2937;margin-bottom:.5rem;letter-spacing:-.02em;line-height:1}.stat-card-small .stat-value{font-size:2rem}.stat-label{font-size:.875rem;font-weight:500;color:#6b7280;text-transform:uppercase;letter-spacing:.05em}.engineer-performance-grid{display:grid;grid-template-columns:repeat(auto-fill,minmax(320px,1fr));gap:1.5rem}.engineer-card{background:#fff;border-radius:16px;padding:1.5rem;box-shadow:0 1px 3px #0000000f,0 1px 2px #0000000a;transition:all .3s cubic-bezier(.4,0,.2,1);border:1px solid rgba(0,0,0,.04)}.engineer-card:hover{transform:translateY(-2px);box-shadow:0 4px 12px #00000014,0 2px 4px #0000000f}.engineer-header{display:flex;align-items:center;gap:1rem;margin-bottom:1rem}.engineer-avatar{width:48px;height:48px;border-radius:50%;background:linear-gradient(135deg,#10b981,#059669);color:#fff;display:flex;align-items:center;justify-content:center;font-size:1.25rem;font-weight:600;flex-shrink:0}.engineer-info h3{font-size:1rem;font-weight:600;color:#1f2937;margin:0 0 .25rem}.engineer-stats{display:flex;align-items:center;gap:.5rem;font-size:.875rem;color:#6b7280}.engineer-rating{display:flex;align-items:center;justify-content:space-between;padding-top:1rem;border-top:1px solid #e5e7eb}.rating-value{font-size:1.5rem;font-weight:700;color:#10b981}.rating-label{font-size:.875rem;color:#6b7280}.tickets-section{margin-top:3rem}.section-header{display:flex;justify-content:space-between;align-items:center;margin-bottom:1.5rem}.section-header h2{font-size:1.5rem;font-weight:600;color:#1f2937;margin:0;letter-spacing:-.01em}.tickets-list{display:flex;flex-direction:column;gap:1rem}.ticket-card{background:#fff;border-radius:12px;padding:1.5rem;text-decoration:none;color:inherit;box-shadow:0 1px 3px #0000000f,0 1px 2px #0000000a;transition:all .3s cubic-bezier(.4,0,.2,1);border:1px solid rgba(0,0,0,.04)}.ticket-card:hover{transform:translateY(-2px);box-shadow:0 4px 12px #00000014,0 2px 4px #0000000f;border-color:#10b981}.ticket-header{display:flex;justify-content:space-between;align-items:flex-start;gap:1rem;margin-bottom:1rem}.ticket-header h3{font-size:1.125rem;font-weight:600;color:#1f2937;margin:0;flex:1}.ticket-badges{display:flex;gap:.5rem;flex-shrink:0}.ticket-meta{display:flex;gap:1.5rem;font-size:.875rem;color:#6b7280;flex-wrap:wrap}.badge{display:inline-block;padding:.375rem .75rem;border-radius:6px;font-size:.75rem;font-weight:600;text-transform:uppercase;letter-spacing:.05em}.badge-info{background:#dbeafe;color:#1e40af}.badge-warning{background:#fef3c7;color:#92400e}.badge-success{background:#d1fae5;color:#065f46}.badge-error{background:#fee2e2;color:#991b1b}.badge-neutral{background:#f3f4f6;color:#374151}.empty-state{background:#fff;border-radius:16px;padding:4rem 2rem;text-align:center;box-shadow:0 1px 3px #0000000f}.empty-state p{font-size:1.125rem;color:#6b7280;margin:0 0 1.5rem}.btn{display:inline-block;padding:.75rem 1.5rem;border-radius:10px;font-size:.9375rem;font-weight:600;text-decoration:none;border:none;cursor:pointer;transition:all .2s cubic-bezier(.4,0,.2,1);text-align:center}.btn-primary{background:linear-gradient(135deg,#10b981,#059669);color:#fff;box-shadow:0 1px 3px #10b9814d}.btn-primary:hover{transform:translateY(-1px);box-shadow:0 4px 12px #10b98166}.btn-secondary{background:#fff;color:#374151;border:1px solid #d1d5db}.btn-secondary:hover{background:#f9fafb;border-color:#9ca3af}.btn-outline{background:transparent;color:#10b981;border:2px solid #10b981}.btn-outline:hover{background:#10b981;color:#fff}.alert{padding:1rem 1.5rem;border-radius:12px;margin-bottom:2rem;font-size:.9375rem}.loading{display:flex;flex-direction:column;align-items:center;justify-content:center;min-height:100vh;background:linear-gradient(135deg,#f5f7fa,#e8ecf1)}.spinner{width:48px;height:48px;border:4px solid #e5e7eb;border-top-color:#10b981;border-radius:50%;animation:spin .8s linear infinite}.loading p{margin-top:1rem;color:#6b7280;font-size:1rem}@media(max-width:768px){.dashboard-header{padding:1.5rem 0}.header-content{flex-direction:column;align-items:flex-start}.header-actions{width:100%;flex-direction:column}.header-actions .btn{width:100%}.dashboard-main{padding:2rem 1rem}.stats-grid,.stats-grid-3,.stats-grid-4,.engineer-performance-grid{grid-template-columns:1fr}.ticket-header{flex-direction:column}.ticket-badges{width:100%}.stat-card-accent{flex-direction:column;align-items:flex-start;gap:1rem;padding:1.5rem}.stat-card-accent .stat-icon{width:56px;height:56px;font-size:1.75rem}.stat-card-accent .stat-value{font-size:1.75rem}}.new-ticket-container{min-height:100vh;background:var(--ghp-gray-50);padding:var(--spacing-xl)}.new-ticket-header{max-width:900px;margin:0 auto var(--spacing-xl)}.new-ticket-header h1{font-size:2rem;font-weight:600;color:var(--ghp-gray-900);margin-bottom:var(--spacing-sm)}.new-ticket-header p{font-size:1rem;color:var(--ghp-gray-600)}.new-ticket-form{max-width:900px;margin:0 auto;background:#fff;border-radius:var(--radius-xl);box-shadow:var(--shadow-md);overflow:hidden}.form-section{padding:var(--spacing-xl);border-bottom:1px solid var(--ghp-gray-200)}.form-section:last-child{border-bottom:none}.form-section h2{font-size:1.25rem;font-weight:600;color:var(--ghp-green-primary);margin-bottom:var(--spacing-lg);display:flex;align-items:center;gap:var(--spacing-sm)}.form-grid{display:grid;grid-template-columns:repeat(auto-fit,minmax(250px,1fr));gap:var(--spacing-lg)}.form-actions{padding:var(--spacing-xl);background:var(--ghp-gray-50);display:flex;gap:var(--spacing-md);justify-content:flex-end}.btn-cancel{padding:.875rem 1.75rem;font-size:1rem;font-weight:500;background:#fff;color:var(--ghp-gray-700);border:1px solid var(--ghp-gray-300);border-radius:var(--radius-md);cursor:pointer;transition:all var(--transition-base)}.btn-cancel:hover{background:var(--ghp-gray-100)}.btn-submit{padding:.875rem 1.75rem;font-size:1rem;font-weight:600;background:linear-gradient(135deg,var(--ghp-green-primary) 0%,var(--ghp-green-dark) 100%);color:#fff;border:none;border-radius:var(--radius-md);cursor:pointer;transition:all var(--transition-base);box-shadow:var(--shadow-sm)}.btn-submit:hover:not(:disabled){transform:translateY(-1px);box-shadow:var(--shadow-md)}.btn-submit:disabled{opacity:.6;cursor:not-allowed}.ticket-detail-container{min-height:100vh;background:var(--ghp-gray-50)}.ticket-header{background:#fff;border-bottom:1px solid var(--ghp-gray-200);padding:var(--spacing-xl);box-shadow:var(--shadow-sm)}.ticket-header h1{font-size:1.75rem;font-weight:600;color:var(--ghp-gray-900);margin-bottom:var(--spacing-md)}.btn-back{padding:.625rem 1.25rem;font-size:.875rem;font-weight:500;background:#fff;color:var(--ghp-gray-700);border:1px solid var(--ghp-gray-300);border-radius:var(--radius-md);cursor:pointer;transition:all var(--transition-base);margin-bottom:var(--spacing-md)}.btn-back:hover{background:var(--ghp-gray-50)}.ticket-content{max-width:1400px;margin:0 auto;padding:var(--spacing-xl);display:grid;grid-template-columns:1fr 320px;gap:var(--spacing-xl)}.ticket-main{display:flex;flex-direction:column;gap:var(--spacing-xl)}.ticket-info-card{background:#fff;border-radius:var(--radius-lg);padding:var(--spacing-xl);box-shadow:var(--shadow-sm)}.ticket-title-section{margin-bottom:var(--spacing-lg);padding-bottom:var(--spacing-lg);border-bottom:1px solid var(--ghp-gray-200)}.ticket-title-section h2{font-size:1.5rem;font-weight:600;color:var(--ghp-gray-900);margin-bottom:var(--spacing-md)}.ticket-badges{display:flex;gap:var(--spacing-sm);flex-wrap:wrap}.ticket-description h3{font-size:1.125rem;font-weight:600;color:var(--ghp-gray-900);margin-bottom:var(--spacing-sm)}.ticket-description p{color:var(--ghp-gray-700);line-height:1.6}.ticket-metadata{display:grid;grid-template-columns:repeat(auto-fit,minmax(200px,1fr));gap:var(--spacing-md);margin-top:var(--spacing-lg);padding-top:var(--spacing-lg);border-top:1px solid var(--ghp-gray-200)}.metadata-item{font-size:.875rem}.metadata-item strong{display:block;color:var(--ghp-gray-600);font-weight:500;margin-bottom:var(--spacing-xs)}.comments-section{background:#fff;border-radius:var(--radius-lg);padding:var(--spacing-xl);box-shadow:var(--shadow-sm)}.comments-section h3{font-size:1.25rem;font-weight:600;color:var(--ghp-gray-900);margin-bottom:var(--spacing-lg)}.comments-list{display:flex;flex-direction:column;gap:var(--spacing-md);margin-bottom:var(--spacing-xl)}.no-comments{text-align:center;padding:var(--spacing-2xl);color:var(--ghp-gray-500);font-style:italic}.comment-card{background:var(--ghp-gray-50);border-radius:var(--radius-md);padding:var(--spacing-md);border-left:3px solid var(--ghp-green-primary)}.comment-internal{background:#fff3e0;border-left-color:#ff9800}.comment-header{display:flex;align-items:center;gap:var(--spacing-sm);margin-bottom:var(--spacing-sm);flex-wrap:wrap}.comment-header strong{color:var(--ghp-gray-900);font-weight:600}.comment-role{font-size:.75rem;color:var(--ghp-gray-600);text-transform:capitalize}.comment-type-badge{background:#ff9800;color:#fff;padding:.2rem .5rem;border-radius:var(--radius-sm);font-size:.75rem;font-weight:500}.comment-date{font-size:.75rem;color:var(--ghp-gray-500);margin-left:auto}.comment-content{color:var(--ghp-gray-700);line-height:1.6}.comment-form{display:flex;flex-direction:column;gap:var(--spacing-md)}.comment-form textarea{min-height:120px;padding:var(--spacing-md);border:1.5px solid var(--ghp-gray-300);border-radius:var(--radius-md);font-family:var(--font-system);font-size:.9375rem;resize:vertical;transition:all var(--transition-fast)}.comment-form textarea:focus{outline:none;border-color:var(--ghp-green-primary);box-shadow:0 0 0 3px #52b0431a}.comment-type-selector{display:flex;gap:var(--spacing-lg);padding:var(--spacing-md);background:var(--ghp-gray-50);border-radius:var(--radius-md)}.comment-type-selector label{display:flex;align-items:center;gap:var(--spacing-sm);cursor:pointer;font-size:.9rem;color:var(--ghp-gray-700)}.comment-type-selector input[type=radio]{cursor:pointer}.ticket-sidebar{display:flex;flex-direction:column;gap:var(--spacing-lg)}.action-card,.info-card{background:#fff;border-radius:var(--radius-lg);padding:var(--spacing-lg);box-shadow:var(--shadow-sm)}.action-card h3,.info-card h3{font-size:1rem;font-weight:600;color:var(--ghp-gray-900);margin-bottom:var(--spacing-md)}.action-select{width:100%;padding:.75rem;border:1.5px solid var(--ghp-gray-300);border-radius:var(--radius-md);font-size:.9375rem;font-family:var(--font-system);cursor:pointer;transition:all var(--transition-fast)}.action-select:focus{outline:none;border-color:var(--ghp-green-primary);box-shadow:0 0 0 3px #52b0431a}.info-text{font-size:.875rem;color:var(--ghp-gray-600);line-height:1.6}.loading-message{padding:var(--spacing-md);background:var(--ghp-blue-light);border-left:4px solid var(--ghp-info);border-radius:var(--radius-md);color:#1565c0;font-size:.875rem;margin-bottom:var(--spacing-md);display:flex;align-items:center;gap:var(--spacing-sm)}.spinner{width:16px;height:16px;border:2px solid rgba(21,101,192,.2);border-top-color:#1565c0;border-radius:50%;animation:spin .6s linear infinite}@media(max-width:1024px){.ticket-content{grid-template-columns:1fr}.ticket-sidebar{order:-1}}@media(max-width:768px){.new-ticket-container,.ticket-detail-container{padding:var(--spacing-md)}.form-section{padding:var(--spacing-lg)}.form-grid{grid-template-columns:1fr}.form-actions{flex-direction:column-reverse}.form-actions button{width:100%}.ticket-content{padding:var(--spacing-md)}.ticket-metadata{grid-template-columns:1fr}.comment-type-selector{flex-direction:column;gap:var(--spacing-sm)}}.attachments-section{background:#fff;border-radius:var(--radius-lg);padding:var(--spacing-xl);box-shadow:var(--shadow-sm)}.section-header{display:flex;align-items:center;justify-content:space-between;margin-bottom:var(--spacing-lg)}.section-header h3{margin:0;font-size:1.25rem;font-weight:600;color:var(--ghp-gray-900)}.btn-secondary{background:#fff;border:1.5px solid var(--ghp-gray-300);color:var(--ghp-gray-700);padding:.625rem 1.25rem;border-radius:var(--radius-md);font-size:.875rem;font-weight:500;cursor:pointer;transition:all var(--transition-base)}.btn-secondary:hover{background:var(--ghp-gray-50);border-color:var(--ghp-green-primary);color:var(--ghp-green-primary)}@media(max-width:768px){.section-header{flex-direction:column;align-items:flex-start;gap:var(--spacing-sm)}.section-header .btn-secondary{width:100%}}.file-upload-container{margin:24px 0}.file-upload-dropzone{border:2px dashed var(--color-border, #e0e0e0);border-radius:12px;padding:40px 24px;text-align:center;cursor:pointer;transition:all .2s ease;background:var(--color-background, #fafafa)}.file-upload-dropzone:hover{border-color:var(--color-primary, #52B043);background:#52b04305}.file-upload-dropzone.dragging{border-color:var(--color-primary, #52B043);background:#52b04314;transform:scale(1.01)}.dropzone-content{pointer-events:none}.dropzone-icon{font-size:48px;margin-bottom:16px;opacity:.6}.dropzone-text{font-size:16px;color:var(--color-text-primary, #2c3e50);margin-bottom:8px}.dropzone-link{color:var(--color-primary, #52B043);font-weight:600}.dropzone-hint{font-size:14px;color:var(--color-text-secondary, #7f8c8d);margin:0}.uploading-files-list{margin-top:16px;display:flex;flex-direction:column;gap:12px}.uploading-file-item{background:#fff;border:1px solid var(--color-border, #e0e0e0);border-radius:8px;padding:12px 16px;display:flex;align-items:center;justify-content:space-between;gap:16px;transition:all .2s ease}.uploading-file-item.success{border-color:var(--color-success, #52B043);background:#52b0430d}.uploading-file-item.error{border-color:var(--color-error, #e74c3c);background:#e74c3c0d}.file-info{display:flex;align-items:center;gap:12px;flex:1;min-width:0}.file-icon{font-size:24px;flex-shrink:0}.file-details{display:flex;flex-direction:column;gap:4px;min-width:0}.file-size{font-size:12px;color:var(--color-text-secondary)}.file-status{display:flex;align-items:center;gap:12px;flex-shrink:0}.progress-bar{width:120px;height:6px;background:var(--color-background, #f0f0f0);border-radius:3px;overflow:hidden}.progress-fill{height:100%;background:linear-gradient(90deg,var(--color-primary) 0%,#3d8b31 100%);transition:width .3s ease}.progress-text{font-size:12px;font-weight:600;color:var(--color-text-secondary);min-width:40px;text-align:right}.status-icon{font-size:20px;font-weight:700}.status-icon.success{color:var(--color-success, #52B043)}.status-icon.error{color:var(--color-error, #e74c3c)}.error-message{display:flex;align-items:center;gap:8px}.error-text{font-size:12px;color:var(--color-error)}@media(max-width:768px){.file-upload-dropzone{padding:32px 16px}.dropzone-icon{font-size:40px}.dropzone-text{font-size:14px}.progress-bar{width:80px}.uploading-file-item{flex-direction:column;align-items:flex-start}.file-status{width:100%;justify-content:space-between}.progress-bar{flex:1}}.attachment-gallery{margin:24px 0}.attachment-gallery-empty{text-align:center;padding:40px 24px;background:var(--color-background, #fafafa);border-radius:12px;border:1px dashed var(--color-border, #e0e0e0)}.attachment-gallery-empty p{margin:0;color:var(--color-text-secondary);font-size:15px}.attachment-section{margin-bottom:32px}.section-title{font-size:16px;font-weight:600;color:var(--color-text-primary);margin-bottom:16px;display:flex;align-items:center;gap:8px}.image-grid{display:grid;grid-template-columns:repeat(auto-fill,minmax(200px,1fr));gap:16px}.image-item{position:relative;background:#fff;border-radius:12px;overflow:hidden;border:1px solid var(--color-border);transition:all .2s ease}.image-item:hover{box-shadow:0 4px 12px #0000001a;transform:translateY(-2px)}.image-thumbnail{position:relative;width:100%;padding-top:100%;cursor:pointer;overflow:hidden;background:var(--color-background)}.image-thumbnail img{position:absolute;top:0;left:0;width:100%;height:100%;object-fit:cover}.image-overlay{position:absolute;inset:0;background:#0009;display:flex;align-items:center;justify-content:center;opacity:0;transition:opacity .2s ease}.image-thumbnail:hover .image-overlay{opacity:1}.image-overlay span{color:#fff;font-weight:600;font-size:14px}.image-info{padding:12px;display:flex;flex-direction:column;gap:4px}.image-name{font-size:13px;color:var(--color-text-primary);white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.image-size{font-size:12px;color:var(--color-text-secondary)}.delete-btn{position:absolute;top:8px;right:8px;width:28px;height:28px;border-radius:50%;background:#e74c3ce6;color:#fff;border:none;cursor:pointer;font-size:16px;display:flex;align-items:center;justify-content:center;transition:all .2s ease;opacity:0}.image-item:hover .delete-btn{opacity:1}.delete-btn:hover{background:#e74c3c;transform:scale(1.1)}.delete-btn.confirm{background:#c0392b;width:auto;padding:0 12px;border-radius:14px;font-size:12px;opacity:1}.file-list{display:flex;flex-direction:column;gap:12px}.file-item{background:#fff;border:1px solid var(--color-border);border-radius:12px;padding:16px;display:flex;align-items:center;gap:16px;transition:all .2s ease}.file-item:hover{box-shadow:0 2px 8px #00000014}.file-icon{font-size:32px;flex-shrink:0}.file-details{flex:1;min-width:0;display:flex;flex-direction:column;gap:4px}.file-name{font-size:14px;font-weight:500;color:var(--color-text-primary);white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.file-meta{font-size:12px;color:var(--color-text-secondary)}.file-actions{display:flex;gap:8px;flex-shrink:0}.action-btn{padding:8px 16px;border-radius:8px;border:1px solid var(--color-border);background:#fff;color:var(--color-text-primary);font-size:13px;cursor:pointer;transition:all .2s 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ease}.lightbox-close:hover{background:#ffffff4d;transform:scale(1.1)}@media(max-width:768px){.image-grid{grid-template-columns:repeat(auto-fill,minmax(150px,1fr));gap:12px}.file-item{flex-direction:column;align-items:flex-start}.file-actions{width:100%;justify-content:space-between}.action-btn{flex:1;text-align:center}.lightbox-content{max-width:95vw}.lightbox-close{top:-50px}}.ticket-filters{margin-bottom:2rem;padding:0 1rem}.search-bar{display:flex;gap:1rem;margin-bottom:1rem;align-items:center}.search-input{flex:1;padding:.75rem 1rem;border:2px solid #e0e0e0;border-radius:8px;font-size:1rem;transition:all .3s ease}.search-input:focus{outline:none;border-color:#4caf50;box-shadow:0 0 0 3px #4caf501a}.filter-toggle-btn{padding:.75rem 1.5rem;background-color:#fff;border:2px solid #4caf50;color:#4caf50;border-radius:8px;cursor:pointer;font-weight:600;transition:all .3s ease;white-space:nowrap}.filter-toggle-btn:hover{background-color:#4caf50;color:#fff}.clear-filters-btn{padding:.75rem 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8px;font-weight:700}.project-subtitle{font-size:16px;margin:0;opacity:.9}.project-info-card{max-width:1200px;margin:-40px auto 32px;background:#fff;border-radius:20px;padding:32px;box-shadow:0 8px 30px #0000001a;position:relative;z-index:10}.card-header{display:flex;justify-content:space-between;align-items:center;margin-bottom:24px;padding-bottom:16px;border-bottom:2px solid #f0f0f0}.card-header h2{font-size:24px;color:#1f2937;margin:0;font-weight:700}.project-id-badge{background:linear-gradient(135deg,#10b981,#059669);color:#fff;padding:8px 16px;border-radius:20px;font-size:14px;font-weight:600}.info-grid{display:grid;grid-template-columns:repeat(auto-fit,minmax(250px,1fr));gap:16px;margin-bottom:24px}.info-item{display:flex;align-items:center;gap:12px;background:#f9fafb;padding:16px;border-radius:12px}.info-icon{font-size:28px;flex-shrink:0}.info-label{font-size:12px;color:#6b7280;text-transform:uppercase;letter-spacing:.5px;margin-bottom:4px;font-weight:600}.info-value{font-size:16px;color:#1f2937;font-weight:600}.equipment-section{margin-top:24px;padding-top:24px;border-top:2px solid #f0f0f0}.equipment-section h3{font-size:18px;color:#1f2937;margin-bottom:16px;font-weight:700}.equipment-list{display:grid;grid-template-columns:repeat(auto-fit,minmax(300px,1fr));gap:12px}.equipment-item{background:#f9fafb;padding:12px 16px;border-radius:8px;font-size:14px;color:#374151}.equipment-item strong{color:#1f2937;margin-right:8px}.stats-grid{max-width:1200px;margin:0 auto 32px;padding:0 20px;display:grid;grid-template-columns:repeat(auto-fit,minmax(200px,1fr));gap:20px}.stat-card{background:#fff;border-radius:16px;padding:24px;text-align:center;box-shadow:0 4px 12px #00000014;transition:transform .2s}.stat-card:hover{transform:translateY(-4px);box-shadow:0 8px 20px #0000001f}.stat-icon{font-size:36px;margin-bottom:12px}.stat-value{font-size:36px;font-weight:700;color:#1f2937;margin-bottom:8px}.stat-label{font-size:14px;color:#6b7280;text-transform:uppercase;letter-spacing:.5px;font-weight:600}.stat-open{border-left:4px solid #3b82f6}.stat-resolved{border-left:4px solid #10b981}.stat-closed{border-left:4px solid #6b7280}.action-section{max-width:1200px;margin:0 auto 32px;padding:0 20px;text-align:center}.btn-create-ticket{background:linear-gradient(135deg,#10b981,#059669);color:#fff;border:none;padding:16px 32px;border-radius:12px;font-size:16px;font-weight:600;cursor:pointer;transition:all .2s;box-shadow:0 4px 12px #10b9814d}.btn-create-ticket:hover{transform:translateY(-2px);box-shadow:0 8px 20px #10b98166}.tickets-history-section{max-width:1200px;margin:0 auto 32px;padding:0 20px}.tickets-history-section h2{font-size:28px;color:#1f2937;margin-bottom:24px;font-weight:700}.no-tickets{background:#fff;border-radius:16px;padding:60px 20px;text-align:center;color:#6b7280;font-size:16px}.tickets-list{display:grid;gap:20px}.ticket-card{background:#fff;border-radius:16px;padding:24px;box-shadow:0 4px 12px #00000014;transition:all .2s}.ticket-card:hover{box-shadow:0 8px 20px #0000001f;transform:translateY(-2px)}.ticket-header{display:flex;justify-content:space-between;align-items:center;margin-bottom:16px}.ticket-id{font-size:14px;font-weight:700;color:#10b981;background:#f0fdf4;padding:6px 12px;border-radius:8px}.ticket-badges{display:flex;gap:8px}.badge{padding:6px 12px;border-radius:20px;font-size:12px;font-weight:600;text-transform:uppercase;letter-spacing:.5px}.status-new{background:#dbeafe;color:#1e40af}.status-assigned,.status-in-progress{background:#fef3c7;color:#92400e}.status-resolved{background:#d1fae5;color:#065f46}.status-closed{background:#f3f4f6;color:#374151}.priority-critical{background:#fee2e2;color:#991b1b}.priority-high{background:#fed7aa;color:#9a3412}.priority-medium{background:#fef3c7;color:#92400e}.priority-low{background:#dbeafe;color:#1e40af}.ticket-title{font-size:20px;color:#1f2937;margin:0 0 12px;font-weight:700}.ticket-description{font-size:14px;color:#6b7280;margin:0 0 16px;line-height:1.6}.ticket-meta{display:flex;flex-wrap:wrap;gap:16px;padding-top:16px;border-top:1px solid #f0f0f0}.meta-item{display:flex;align-items:center;gap:6px;font-size:13px;color:#6b7280}.meta-icon{font-size:16px}.contact-section{max-width:1200px;margin:0 auto 32px;padding:32px;background:#fff;border-radius:20px;box-shadow:0 4px 12px #00000014}.contact-section h3{font-size:24px;color:#1f2937;margin-bottom:24px;font-weight:700;text-align:center}.contact-grid{display:grid;grid-template-columns:repeat(auto-fit,minmax(250px,1fr));gap:20px}.contact-item{display:flex;align-items:center;gap:16px;background:#f9fafb;padding:20px;border-radius:12px}.contact-icon{font-size:32px;flex-shrink:0}.contact-label{font-size:12px;color:#6b7280;text-transform:uppercase;letter-spacing:.5px;margin-bottom:4px;font-weight:600}.contact-value{font-size:16px;color:#10b981;font-weight:600;text-decoration:none}.contact-value:hover{text-decoration:underline}.project-footer{max-width:1200px;margin:0 auto;padding:32px 20px;text-align:center;color:#6b7280;font-size:14px;border-top:1px solid #e5e7eb}.loading-state{display:flex;flex-direction:column;align-items:center;justify-content:center;min-height:100vh;padding:40px}.spinner{width:60px;height:60px;border:4px solid #f3f4f6;border-top-color:#10b981;border-radius:50%;animation:spin 1s linear infinite;margin-bottom:20px}@keyframes spin{to{transform:rotate(360deg)}}.loading-state p{color:#6b7280;font-size:18px}.error-state{display:flex;flex-direction:column;align-items:center;justify-content:center;min-height:100vh;padding:40px;text-align:center}.error-state h2{color:#ef4444;font-size:32px;margin-bottom:16px}.error-state p{color:#6b7280;font-size:18px;margin-bottom:24px}.btn-retry{background:linear-gradient(135deg,#10b981,#059669);color:#fff;border:none;padding:12px 24px;border-radius:8px;font-size:16px;font-weight:600;cursor:pointer;transition:all .2s}.btn-retry:hover{transform:translateY(-2px);box-shadow:0 4px 12px #10b9814d}@media(max-width:768px){.project-header{padding:24px 16px}.project-header-content{flex-direction:column;gap:16px}.project-logo{width:60px;height:60px;font-size:24px}.project-title-section h1{font-size:24px}.project-subtitle{font-size:14px}.project-info-card{margin:-30px 16px 24px;padding:24px}.card-header{flex-direction:column;align-items:flex-start;gap:12px}.card-header h2{font-size:20px}.info-grid{grid-template-columns:1fr}.stats-grid{grid-template-columns:repeat(2,1fr);gap:12px}.stat-value{font-size:28px}.tickets-history-section h2{font-size:24px}.ticket-card{padding:20px}.ticket-header{flex-direction:column;align-items:flex-start;gap:12px}.ticket-title{font-size:18px}.ticket-meta{flex-direction:column;gap:8px}.contact-grid{grid-template-columns:1fr}.contact-section{padding:24px 16px}}@media(max-width:480px){.stats-grid{grid-template-columns:1fr}.btn-create-ticket{width:100%}}